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The Legal Stuff

Privacy Policy - The Pilates Theory

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At The Pilates Theory, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, make a booking, contact us, or participate in our classes and services.

By using our website and services, you agree to the terms outlined in this Privacy Policy.

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Information We Collect

We may collect and process the following personal information:

  • Name

  • Email address

  • Telephone number

  • Address (where provided)

  • Booking and attendance information

  • Information submitted through enquiry forms

  • Health or fitness information voluntarily provided to us for participation in classes

  • Payment information (processed securely through our booking platform)

  • Website usage information through cookies and analytics tools

How We Use Your Information

We use your personal information to:

  • Manage class bookings and appointments

  • Communicate regarding your bookings and studio services

  • Provide customer support

  • Process payments through our booking platform

  • Maintain client records

  • Ensure classes are suitable and safe for participants

  • Improve our website and services

  • Send newsletters, studio updates, special offers, events, and promotional communications where you have provided consent

You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails or by contacting us directly.

Online Bookings

We use LegitFit as our online booking and membership management platform. When you make a booking through LegitFit, your personal information is processed in accordance with their privacy practices as well as this Privacy Policy.

Legal Basis for Processing

We process personal data under the following legal bases:

  • Your consent

  • The performance of a contract for services

  • Compliance with legal obligations

  • Legitimate business interests in operating and improving our services

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third-party providers who support our business operations, including:

  • LegitFit (booking and membership management)

  • Payment processing providers

  • Website hosting providers

  • Email marketing platforms

  • Professional advisers where required by law

All third-party providers are expected to handle your data securely and in compliance with applicable data protection laws.

Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, disclosure, or alteration.

Data Retention

We retain personal information only for as long as necessary to provide our services, fulfil legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Under applicable data protection legislation, including GDPR, you have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your personal data

  • Restrict or object to processing

  • Withdraw consent where processing is based on consent

  • Request a copy of your personal data

To exercise any of these rights, please contact us using the details below.

Cookies

Our website may use cookies and analytics technologies to improve user experience, monitor website performance, and better understand visitor interactions.

You can control cookie settings through your browser preferences.

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party websites.

Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:

The Pilates Theory

Updates to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately upon publication.

Last Updated: June 2026

What People have to say: 

Joanne

I've been attending Pilates classes with Chivala for the past two years, and the difference it has made is incredible.  My back has become so much stronger, and I feel more balanced and supported in my everyday movements.  I genuinley look forward to every class and would highly recommend it to anyone looking to improve strength, flexibility and overall wellbeing. 

Tracey

I started Pilates as a complete beginner with Chev a few months ago and it was the best decision I've ever made.  I've always gone to kettlebell classes, so this was a different type of class and im absolutely obsessed.  It's challenging every week but also there is a relaxation element to it.  I always feel so glad I have gone to class and in great form after.  Highly recommend Chev for Pilates, she's absolutely amazing at what she does.

Ciara 

Chivala is a fantastic Pilates teacher who has really helped me improve my back.  Since starting classes with her, I've noticed less pain, better posture and increased strength.  She is knowledgable, supportive and always makes sure exercises are done correctly and safely.  Her classes are enjoyable, motivating and tailored to individual needs.  I highly recommend Chviala to anyone looking to improve their strength, mobilty and overall wellbeing. 

Christina

Pilates Classes with Chivala have been great.  I feel stronger, more flexible and always leave in a better mood. Chev explains everything so clearly and makes everyone feel comfortable.  I'm so glad I joined. 

Molly

I absolutely love going to my Pilates class every Monday, its become one of the highlights of my week.  The sessions are always so well structured, leaving me feeling stronger, more flexible and completely refreshed afterwards.  Chivala is honestly a gorgeous soul, she brings such a calm , positive energy to every class and makes everyone feel comfortable and supported, no matter their level.  We also have a great laugh with her.  You can really tell she cares about each person in the room.  I couldn't recommend this class more for anyone looking to start Pilates or improve, it really is for everyone. 

Olivia

I joined Chivala's class last summer and I have enjoyed them immensely.  I find the class great for my mind and body.  Chivala is so friendly and professional, it's clear that Chivala loves what she does and is really good at it.  Her class is work hard but we can also have a giggle. Couldn't recommend it enough

 

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